ThinkingSuite™ Application Platform
ThinkingSuite™ Platform
Thinking Phone Networks is helping revolutionize the way enterprise companies think about and use communications to drive strategic business visibility, decisions, and results.
To achieve this, we deliver superior quality voice service and a tightly integrated suite of mission-critical business applications from our own robust ThinkingSuite communications platform. ThinkingSuite is an open-architected platform that supports not only Thinking Phone Networks’ applications but also those built by leading independent software entrepreneurs interested in rapidly delivering additional creative enterprise communications applications.
A New Approach to Service Delivery
Thinking Phone Networks' innovative, cloud-based architecture underlies all enterprise services delivered through ThinkingSuite. Such an approach is fundamentally different from legacy application delivery models, including expensive to purchase and maintain on-premise systems.
In traditional models, individual business applications exist independently of each other as a series of isolated, walled-off tools. Because they are isolated, and often based on proprietary software, these tools deliver limited cross-functional value while introducing significant cost and management complexity into the enterprise communications environment.
In the Thinking Phone Networks delivery model, a common hosted architecture delivers an entire suite of highly-integrated business applications. Applications developed by Thinking Phone Networks’ skilled development team and third-party software entrepreneurs. The result: The robust and scalable ThinkingSuite platform which integrates hosted business applications across communications formats, including voice, email, and instant messaging.
Within the single ThinkingSuite platform are three core enterprise-class components:
1. A Unified Communications delivery engine which includes an enterprise IP PBX, enterprise messaging capability, and presence.
2. A Customer Management System consisting of Web-based CRM, Support, and Call Center management functionality.
3. A Reporting Analytics environment that integrates data from all ThinkingSuite application modules and provide into a comprehensive business intelligence environment with the ability to develop custom reports and user defined dashboards.
Better visibility. Better decision making. Better results.
In carefully integrating all of these distinct elements into a single cloud-based platform, ThinkingSuite from Thinking Phone Networks offers functionality that is far greater than the sum of its individual component parts. With ThinkingSuite, your enterprise can:
- Better communicate with customers, vendors and each other;
- Have executive level, cross-functional visibility formerly disparate systems and applications; and
- Obtain actionable data analysis to drive better strategic business decision making – and better results.