Demo

ThinkingPhones Analytics

unlock the business intelligence inside your communication systems

ANALYZE THIS, UNLOCK THE DATA LOCKED IN YOUR BUSINESS COMMUNICATION SERVICE

icon-2ThinkingPhones’ UC analytics solution is the only application of its kind on the market, fully integrated into your UC efforts right from the start. Our powerful cloud-based business intelligence environment equips your business with the tools to capture, analyze, and act on information about workforce performance, customer engagement, and enterprise processes.

Combines Communication & Enterprise Data

Aggregate data from across your organization and across communications and business applications—from the contact center to your mobile workforce. Create a dashboard-driven picture that summarizes and correlates key, actionable intelligence from across your internal systems for competitive advantage.

Create Powerful New Dashboards

Easily set up and maintain a business intelligence and analytics environment with our hosted UC analytics service in the cloud. Manage human latency by highlighting workforce and BYOD activity across all UC applications—voice, mobility, video, presence, contact center, and conferencing—from the front office to the back office to no office at all.

 

Are You ready for cloud communications?





unified communications








FROM INSIGHT TO ACTION

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ThinkingPhones’ analytics solution aggregates a common set of data from core UC applications as well as third-party business applications such as Salesforce.com and Microsoft Dynamics CRM to provide a single vision of organizational health, operational processes, and customer interactions.

Our analytics solution delivers cross-functional insights through pre-built reports and queries to commonly asked questions. Draw and correlate data into management tools to monitor trends and drive improved business processes.

Shine a light on big data for more accurate and relevant decision-making. Highly aggregated and summarized information allows you to understand how teams and overall business units are performing relative to established KPIs.



PEAK PERFORMANCE IN THE CLOUD

Fine tune operations on the fly as you analyze and exploit data against key performance indicators via dashboards, static reports, and ad hoc reporting tools. Pre-built or customized to move at your speed.

KEY FEATURES INCLUDE:

  • Access all data sources inside of the platform via ad hoc reports customized to meet your specific needs. Export results to a variety of formats including HTML, PDF, Excel, or CSV for easy presentation.
  • Sort and filter data with built-in reports for call center or sales staff performance. Monitor queues and generate reports to schedule your workforce and track agent productivity.
  • Analyze and incorporate CRM data by integrating leading business applications, including Salesforce.com and Microsoft Dynamics CRM.
  • View data your way with line graphs, bar graphs, and more.
  • Draw and correlate data into management tools, dashboards, and KPIs to monitor trends and drive improved business processes.

 



ANALYTICS ACROSS APPLICATIONS

Our analytics solution is standard equipment in the integrated ThinkingPhones unified communications ecosystem.

Let one of our representatives show you how this powerful module brings a complete cloud-based collection of advanced data and sophisticated reporting capabilities that exceed those offered by premise-based systems.

Praise

  • Moving users or locations has been simpler with ThinkingPhones’ - they keep our systems online while they do updates.

    Tony Peterka, Lincoln Electric Holdings

  • ThinkingPhones has the most impressive suite of business analytics and features we have seen on a hosted platform.

    Ken Mercer, Telecom Brokerage, Inc.

mobile solutions

Access from any device, anywhere

Break the chains from your desk. Access all of your communication services from our smartphone client for PC or Mac, or install our mobile app for Apple iOS or Google Android.