Intelligent Sales Management
The ThinkingSuite application platform enables smarter sales operations and creates comprehensive management visibility into the sales pipeline.
Thinking Phone Networks’ hosted ThinkingSuite platform allows businesses to evolve and enhance sales productivity by combining customer communications, customer relationship management, and business intelligence onto a single robust platform.
ThinkingSuite-delivered sales management solutions give companies the ability to:
Improve collaboration and customer communications
- Unifies sales personnel on a common platform that includes QoS-enhanced voice, instant messaging, email, and Web applications capability.
- Hosted architecture allows all remote sales offices and home office users to be incorporated.
- Consolidating communications onto a common platform improves management control, simplifies day-to-day management, and consolidates multiple applications vendors and service providers.
Grow sales and streamline processes
- Manage customer sales activity in a central database.
- Integrate ThinkingCRM application to track accounts, leads, meetings, calls, opportunities, and more.
- Share information across departments via ThinkingCRM to secure a complete picture of employee-customer activity.
Increase sales personnel efficiency
- Integrate CRM and customer communications on the same platform.
- Automate outbound sales activity with click-to-call and integrated email functionality.
- Enable screen pops with relevant customer information to improve inbound sales representative communication with prospects and better manage existing accounts.
Create management visibility
- Combine communications and ThinkingCRM data in a common business intelligence and analytics environment.
- Integrate ThinkingSuite reporting and analytics functions to allow managers complete sales activity, sales pipelines, lead conversions, and representative effectiveness visibility.
- Aggregate and summarizing data into key performance indicators (KPIs) from which to make better-informed business decisions.
Customize and integrate with other systems
- Use built-in tools, Web services APIs, client side event hooks, and ETL data integration.
- Integrate ThinkingSuite with existing systems and services to streamline operational processes.