KNOW WHO IS AVAILABLE — AND HOW BEST TO REACH THEM
Tell me about it. ThinkingCommunicator with Video provides enterprise presence and instant messaging capability with integrated point-to-point videoconferencing to your distributed workforce, wherever they reside and on whatever device they use to access network services. In an increasingly multi-modal communications world, ThinkingCommunicator makes real-time enterprise communication and collaboration more efficient and productive.
ThinkingCommunicator simplifies communication, enabling on-site and remote users alike to see who is available and to choose how best to reach them, whether by instant message, voice call, or video chat.
CORE THINKINGCOMMUNICATOR CAPABILITIES
ThinkingCommunicator with Video
Presence. See colleagues’ availability with automatic status updates for all users.
Instant messaging. Single click, secure chat capability with co-workers wherever they are located.
Voice chat. A built-in voice function enables one-click voice chat as well as the ability to add audio conference participants.
Video chat. Peer-to-peer video support for face-to-face colleague conversations.
A rich library of application programming interfaces (APIs) allows ready ThinkingCommunicator integration with other critical business applications.
CRM integration. Place, receive, and transfer calls from within leading CRM systems including Salesforce.com and Microsoft Dynamics with the integrated ThinkingConnector API.
Get notified of inbound calls so you can either answer or direct them to the appropriate resource within your organization. Provide a better overall experience while reducing call response times and securing more one-call resolutions by sending customers to the right contact, at the right time, with the right information.
Click-to-call capability eliminates misdials and increases efficiency. Screen pops allow users to instantly see a caller’s history before an agent picks up the new call.
Outlook integration. Query Outlook contacts and view presence status directly within Outlook.
ThinkingSuite readily integrates with third-party applications such as Salesforce.com
ThinkingSuite readily integrates with third-party applications such as Microsoft Dynamics
ThinkingAnalytics daily presence usage summary
Extensive cloud-based analytics reporting provides real-time application awareness and presence information for actionable intelligence from your user-defined dashboard. Monitor workflow and time on task to make teams more agile and to gear up for critical projects.
YOUR DEMONSTRATION IS WAITING!
Thank you for your interest in Thinking Phone Networks. For more than seven years, we’ve been helping midsized and larger enterprises deploy cloud communications services that enhance workforce communications and collaboration – and lower costs. And we can help your organization, too!
We would love to walk you through an in-person or online demonstration of our capabilities. Please take a moment to answer a few simple questions and we’ll get right back to you to schedule a day and time that is convenient for you and your team.