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Voice
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Mobility
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Video
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Analytics
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Presence
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Conferencing

Presence

  • Overview
  • How It Works
  • Application Integration
  • Analytics
  • Demo

KNOW WHO IS AVAILABLE — AND HOW BEST TO REACH THEM

Tell me about it. ThinkingCommunicator with Video provides enterprise presence and instant messaging capability with integrated point-to-point videoconferencing to your distributed workforce, wherever they reside and on whatever device they use to access network services. In an increasingly multi-modal communications world, ThinkingCommunicator makes real-time enterprise communication and collaboration more efficient and productive.

ThinkingCommunicator simplifies communication, enabling on-site and remote users alike to see who is available and to choose how best to reach them, whether by instant message, voice call, or video chat.

CORE THINKINGCOMMUNICATOR CAPABILITIES 

Unified communications video presence

ThinkingCommunicator with Video

Presence. See colleagues’ availability with automatic status updates for all users.

Instant messaging. Single click, secure chat capability with co-workers wherever they are located.

Voice chat. A built-in voice function enables one-click voice chat as well as the ability to add audio conference participants.

Video chat. Peer-to-peer video support for face-to-face colleague conversations.

EASY INTEGRATION

A rich library of application programming interfaces (APIs) allows ready ThinkingCommunicator integration with other critical business applications.

CRM integration. Place, receive, and transfer calls from within leading CRM systems including Salesforce.com and Microsoft Dynamics with the integrated ThinkingConnector API.

Get notified of inbound calls so you can either answer or direct them to the appropriate resource within your organization. Provide a better overall experience while reducing call response times and securing more one-call resolutions by sending customers to the right contact, at the right time, with the right information.

Click-to-call capability eliminates misdials and increases efficiency. Screen pops allow users to instantly see a caller’s history before an agent picks up the new call.

Outlook integration. Query Outlook contacts and view presence status directly within Outlook.

ThinkingSuite integrates with Salesforce

ThinkingSuite readily integrates with third-party applications such as Salesforce.com

Microsoft Dynamics dashboard

ThinkingSuite readily integrates with third-party applications such as Microsoft Dynamics

BUILT-IN SMARTS

ThinkingCommunicator Presence Utilization

ThinkingAnalytics daily presence usage summary

Extensive cloud-based analytics reporting provides real-time application awareness and presence information for actionable intelligence from your user-defined dashboard. Monitor workflow and time on task to make teams more agile and to gear up for critical projects.

YOUR DEMONSTRATION IS WAITING!

Thank you for your interest in Thinking Phone Networks. For more than seven years, we’ve been helping midsized and larger enterprises deploy cloud communications services that enhance workforce communications and collaboration – and lower costs. And we can help your organization, too!

We would love to walk you through an in-person or online demonstration of our capabilities. Please take a moment to answer a few simple questions and we’ll get right back to you to schedule a day and time that is convenient for you and your team.


Presence

PLATFORM TOUR

  • Overview
  • How It Works
  • Back Office Tools

What smart thinking looks like from our perspective

The ThinkingSuite software platform is the most advanced, reliable, scalable and secure cloud solution available for delivering unmatched unified communications applications smartly and easily. In addition to serving midsized and larger enterprise companies, we make our platform, including an extensive back office deployment and billing toolkit, available to service providers, PBX vendors, OEM partners, and others looking to sell and deploy differentiated cloud UC services.

Deeply-integrated applications. Voice, mobility, video, analytics, presence, messaging, contact center, and conferencing readily connect distributed workforces, wherever they are located and on whatever devices they use to communicate and collaborate. We support mobile smartphones and tablets, softphones, and desktop devices.

Built-in smarts. A powerful analytics engine captures data across applications and throughout the company to provide management insight and visibility into workforce activities, reducing human latency and response times and enabling measurable streamlining of critical internal, as well as customer-facing, processes.

Flexible Web services APIs. Based on open standards, ThinkingSuite readily integrates with key business applications many enterprises already have in place such as CRM and ERP. What’s more, our expansive Web service API library offers enterprises the flexibility needed to bring applications specific to their business – in some cases applications developed by or for their company’s specific use – under a cloud communications umbrella to facilitate collaboration and make workforces more productive and agile.

Take advantage of the collaborative and cost saving power of the ThinkingSuite platform to turn your strategic cloud technology investments into significant business drivers.

Engineered from its core

ThinkingSuite is the hub of our cloud architecture, delivering communications services from our global data centers. It is purpose-built and developed from the ground up to serve next generation UC cloud requirements focused around:

Powerful service delivery. Highly robust real-time service delivery of critical communications and business applications across the increasingly distributed global enterprise.

Built-in redundancy. An innovative geographically load balanced, multi-data center “mesh” assures customers 99.999% uptime and business continuity, without the large capital purchase and maintenance investments required by legacy premises systems.

Scalability. A cloud architecture that consolidates and streamlines formerly disparate business communications systems onto a single, deeply-integrated, and easily manageable applications platform.

Data integrity. Replication of customer information on redundant servers located across all of our global data centers. There is no single device or single location point of failure in our architecture.

Security. A comprehensive service implementation strategy ensures that cloud communications applications are highly secure and protected. Throughout the ThinkingSuite platform, advanced security technologies as well as ongoing operational process and procedures have been implemented which meet and surpass industry best practices.

Disaster Recovery. Thinking Phone Networks has designed our core UC services from the ground up with a high availability multi-data center architecture that allows us to guarantee the availability of these UC services in the event of any individual element failure within a single data center. This allows us to continue to provide services even if an entire data center goes offline. In the unlikely event that an entire data center becomes unreachable, each UC service end point is programmed with a primary, secondary, and tertiary data center. Each data center has a complete replica of the entire platform service configuration and can handle any customer service end point.

 

 

Without the tools, there can be no cloud UC service

We have spent as much time developing our business and operational support systems (B/OSS) as we have our integrated communication applications and API library. Smart thinking? Yes. But also a necessity.

B/OSS systems are the tools that need to be wrapped around a UC feature set to create a cloud service. We uses these systems to deploy our services, but also to be able to offer our software to others – channel partners, wholesale partners, PBX vendors. No matter how impressive the core UC feature set is (and, gosh, we really like ours), if there is no way to sell these services, provision them, and manage them over time, and ultimately bill them, a service provider won’t be in business long (if at all).

Getting the B/OSS right and having a deep level of integration between the B/OSS and the UC feature set is really the underlying technology secret to running an efficient and scalable cloud UC service.

The ThinkingSuite B/OSS layer includes the following components:

Service Catalog – Provides the ability to define salable UC services, one time and recurring fees, and feature entitlements.

Quoting Tools – Used to quote services that have been defined.

Order Management Tools – Used to manage the lifecycle of orders that have been put into the system.

Billing and Rating Engine – Creates upfront and monthly customer invoices including metered usage.

Service Model – Serves as the master representation in the system of the configuration state of a running platform instance, including both UC features and billing details.

Provisioning Tools – Automate the set-up and configuration of infrastructure as well as customer UC features.

Configuration Management Tools – Allow service operators, partners and customers to manage UC configurations on an ongoing basis via a Web portal.

Monitoring Systems – Provide comprehensive coverage all the way from hardware to SIP and Web application layers and allow for quick and easy fault identification.

Traditional carriers understand the importance of B/OSS well. Unfortunately, they have a huge collection of legacy systems providing these functions that are all tied together in sometimes haphazard ways.

Our approach was to develop these back office tools in-house rather than buying and integrating. In doing so, we have direct control and tie the tools directly to the UC features in the ThinkingSuite platform. This is the key to how we have been able to and how we plan to continue to scale the backend of our business.

Without deeply integrated B/OSS, a cloud UC provider simply won’t be able to scale their business very far. There are too many manual steps, too many opportunities for error, and too many operational support staff needed.