ThinkingSupport™
ThinkingSupport is an integrated enterprise help desk solution for centralizing and managing all support-related customer interactions.
A fully-hosted ThinkingSuite application module, ThinkingSupport provides robust support functionality, including email-based interaction to enable remote or mobile staff, automated incident routing, queue- and/or ticket-based prioritization, and granular security controls.
Because ThinkingSupport is deeply-integrated into the ThinkingSuite platform, it can provide a more extensive technical support capability than on-premise systems with isolated, silo-based application delivery models. Examples include consolidated reporting through ThinkingSupport, linked account status tracking within ThinkingCRM, and external issue notification through ThinkingCommunicator.
