ThinkingVoice
ThinkingVoice is a hosted IP PBX service that removes the cost and complexity of a premise-based system. The PBX is located centrally within our distributed network, providing a reliable, scalable voice platform with unique integration possibilities across the entire ThinkingSuite platform.
ThinkingAnalytics
ThinkingAnalytics provides consolidated reporting across all components of the ThinkingSuite application platform. The Thinking Phone Networks’ architecture underlying all of our applications delivers unprecedented visibility and reporting across phone conversations, instant messages, emails, support incidents, content changes, and sales activity.
ThinkingCallCenter
An integrated ThinkingSuite module designed to help companies manage inbound and outbound enterprise call center environment.
ThinkingCRM
ThinkingCRM provides a complete customer relationship management system capable of delivering sales force automation across the enterprise, providing sales management with unprecedented visibility into team activity.
ThinkingCommunicator
ThinkingCommunicator provides an enterprise-ready Instant Messaging platform and addresses the security, reporting, and management challenges commonly associated with the communication medium. Tightly integrated into the ThinkingVoice application module platform, ThinkingCommunicator delivers real-time application awareness and presence information.
ThinkingConnect
ThinkingConnect provides Quality of Service (QoS) enabled network connectivity and customer side network infrastructure to support Thinking Phone Networks ThinkingSuite services. QoS allows high priority traffic such as ThinkingVoice IP-based calls to take precedence over other types of data traffic.
ThinkingMessaging
An enterprise messaging solution offered as part of the ThinkingSuite platform. Full support is provided for a variety of industry-standard messaging clients, including Microsoft Outlook, Mozilla Thunderbird, and Microsoft Entourage.
ThinkingSupport
Delivers an enterprise help desk solution for managing all support-related customer interaction. This includes email-based interaction for enabling remote or mobile staff, automated incident routing, intelligent prioritization, and access controls.
ThinkingMobile
A fixed Mobile Convergence (FMC) solution which extends the ThinkingSuite platform to your mobile workforce. Mobile users can access ThinkingSuite platform services such as ThinkingVoice, ThinkingMessaging, and ThinkingCommunicator directly from their dual-mode mobile handsets.