Our primary purpose in collecting Personal Information (as defined below) is to provide you with a smooth, efficient, and customized experience using our Services. This allows us to provide services and features that most likely meet your needs, and to customize our Services to improve your experience. “Personal Information” means information that specifically identifies an individual (such as a name, address, or e-mail address, etc.) or other information about such individual that is directly linked to Personal Information. Personal Information does not include “aggregate” information, which is data we collect about the use of our Services or that is extracted from Personal Information in a manner that does not identify an individual. We collect and store information, including Personal Information, that you provide to us when registering or when using the Services. Some Personal Information is required in order for you to register as a user of our Services. You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of many of our features and functionality. We use Personal Information to deliver the Services to you, to improve the delivery of our Services, which may include advertising, and to develop analytics and aggregated data that allow us and our partners (including the Client) to improve our Services and correspond with you.
We also collect and store non-personally identifiable information that is automatically generated when you use the Services. We use this information to do internal research on the nature of our users to better understand, protect and serve you and our clients generally.
In general, our collection and use of information is as follows:
By using our Services, you indicate your consent for Contactive and our affiliates to send cookies to your computer in order to uniquely identify your browser or device and improve the quality of our Services; you may turn off cookies in your browser though, in doing so, some of our Services may not work. A “cookie” is a piece of alphanumeric data stored on a visitor’s hard drive that enables us to improve your access to our Services and identify repeat visitors to our Services. We use the non-personally identifiable information, such as your browser version, IP address, referring domains, pages visited, your mobile carrier, device and application IDs, the nature of your use of the Services and cookie information, to improve our Services delivery, including advertising, for the General Purposes, and to develop analytics and aggregated data that allow us and our partners to utilize our Service and reach out to you via our Services or otherwise. If you wish to restrict or block the cookies which are set by Contactive, or by any other website, you can do this through your browser settings. The Help function within your browser should tell you how to do so. For information on how to delete cookies on the browser of your mobile phone as applicable you will need to refer to your handset manual.
Like many websites and mobile app providers, we may automatically gather certain information about our Website and App traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, for the General Purposes, to track users’ use of the Services and to gather demographic information about our user base.
We may link this automatically collected data to Personal Information. IP addresses may be tied to Personal Information to troubleshoot access issues and ban users by IP from certain communities upon appropriate request.
We may use a third party tracking service that uses log files and cookies, see below, to track non- Personal Information about visitors to the Website in the aggregate. This service captures usage and volume statistics as well as geographical location data to compile usage reports and maps for optimization and troubleshooting purposes.
We may employ, and our third party advertising partners may employ, a software technology called clear gifs, also referred to as web beacons or web bugs, that help manage content on the Services by tracking what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
In order to use many of our Services, you must first complete the registration form and provide an user name and password (“Login Credentials”). During registration, you are required to complete the registration form and create a user name and password and are required to give truthful contact information (such as name and email address) in accordance with our Terms of Service as then in effect. We use this information to contact you about the Services in which you have expressed interest.
We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our Services. Our Services are more useful to you when you link our Services with your Third Party Accounts. For certain portions of our Services, we may give you the opportunity to opt out of combining such information.
When you send email or other communications to Contactive, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. When you send and receive messages we may collect and maintain information associated with those messages. We may also occasionally send you information on products, services, special deals, and promotions offered by us or one of our partners. You can sign up for these emails from us on our registration page.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section below.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the Personal Information you provide us, we will send you a welcoming email to verify your username and password. We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. You may contact customer service at firstname.lastname@example.org.
We may store information that we collect through cookies, log files, clear gifs, to create a “profile” of your preferences. We use this profile in order to provide promotions and marketing offers and to improve the content of the Services for you.
We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual Users, we may tie User’s profile information to the personally identifiable information such third party has provided to us.
We may share aggregated demographic information about our user base with our partners. This information does not identify individual users. We do not link aggregate user data with Personal Information. We may use and publicize aggregate information in any manner that does not identify you, without your consent.
By connecting to our Services with a Third Party Account, you authorize Contactive and the third party provider to share certain information about you with each other to enhance your use of each the Services. You can stop or start sharing of your information through the Services with third party service providers by removing the applicable Third Party Account through the Platform.
We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.
We provide you the opportunity to ‘opt-out’ of having your Personal Information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on your profile account page.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com.
If your Personal Information changes, or if you no longer desire our Service, you may correct, update, delete or deactivate it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below.
Please keep in mind that whenever you voluntarily make your Personal Information or other private information available for viewing by third parties online – for example on blogs, discussion forums, or other public areas or third party websites – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third party use of such information.
Please also keep in mind that your use of any systems or facilities made available by any third party, including the Client, are subject to your separate arrangements with that third party. The Client or other third party will have different terms and privacy policies regarding your use of their systems and facilities.
Please keep in mind that whenever you voluntarily make your Personal Information or other private information available for viewing by third parties online – for example on blogs, discussion forums, or other community posting or social networking sites – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third party use of such information.
Contactive is committed to protecting the security and privacy of your information stored by us. All data gathered through our Services is stored by us in a secure, password protected database. Only we and our hosting provider have access to this database. We will protect Personal Information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
While all standard security protections are implemented by us and our hosting providers, we cannot guarantee the physical or electronic security of the servers and databases on which this Website is hosted.
Our Services are not directed to people under 13 years of age. If you become aware that your child has provided us with Personal Information without your consent, please contact us at email@example.com.
We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we take steps to remove that information and terminate the applicable account.
Please also visit our Terms of Service, when available, establishing the use, disclaimers, and limitations of liability governing the use of our Services. Please also note that the Client Agreement governs all rights and obligations between Contactive and the Client.